Shipping & Returns

We at A-Train Fitness strive to provide you with high quality products. We pack our items ourselves and all packages are double checked before sending.

In the rare event that you receive a faulty item, please contact us at info@atrainfitnessau.com and attach a photo of your faulty item for our perusal.  If we acknowledge your item is faulty, you will be offered in-store credit once the item is received back at our facility.

All return items must be in original packaging with tags and labels attached.We do not refund or exchange any items that show signs of wear and tear (for hygiene reasons).

Please note we only issue refunds on faulty items. We do not offer refunds or returns for change of mind purchases. 

If your item does not fit or suit you for whatever reason, we will offer an exchange if stock is available. A-TRAIN FITNESS AUS merchandise is limited edition, and as such we are not always able to offer an exchange, and in this event, you will be offered a credit note. 

NOTE: You are responsible for covering any expenses involved with returning your order. In the event of a returned order, you will receive store credit to the value of your original purchase. Shipping costs are non-refundable.You will be responsible for any additional shipping costs to reship your goods. All exchanges and returns will be shipped to the Wollongong, Australia.

The above policy is valid for a period of 7 days after your purchase is received. At this expiry of this period, we are unable to offer any returns or exchanges.

Average Shipping Times: (all orders shipped out of Wollongong, AUSTRALIA)

AUSTRALIA STANDARD: 3 – 5 working days (Mon-Fri)

NOTE: Western Australia (WA) 7 – 10 working days (Mon-Fri)

AUSTRALIA EXPRESS: 1 – 3 working days (Mon-Fri)

NOTE: Western Australia (WA) 3 – 5 working days (Mon-Fri)

 

USA + REST OF WORLD STANDARD:

USA: 10 – 14 working days (Mon-Fri)

Rest Of The World: 10 – 14 working days (Mon-Fri)

 

USA + REST OF WORLD EXPRESS:

USA: 3 – 5 working days (Mon-Fri)

Rest Of The World: 3 – 5 working days (Mon-Fri)

Public Holidays: not included as delivery days Next working day delivery:** does not include Saturday or Sunday as a delivery day

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